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Director of Information Technology

COMPANY OVERVIEW:

The City of San Juan improves the quality of life for all by providing affordable, consistently reliable, quality services so that its citizens can realize their full potential.

CLASSIFICATION:  Exempt

SALARY:  Will commensurate with experience.

JOB SUMMARY:

Responsible for overall planning, organizing, strategy, and execution of all IT functions for the City of San Juan. This includes directing all IT operations to meet departmental and user requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions. The IT Director oversees technical projects in alignment with organizational goals and directs the effective delivery of networks, development, and disaster recovery systems and processes. 

ESSENTIAL JOB FUNCTIONS:

  • Provides leadership, vision, and management to the IT department
  • Leads strategic technological planning to achieve City’s goals by prioritizing technology initiatives and coordinating the evaluation, deployment and management of current and future technologies.
  • Works with the City Manager, Commissioners, and Department Heads to assess and respond to IT needs.
  • Collaborates with the departments to develop and maintain a technology plan that supports their needs.
  • Ensures continuous delivery of information technology support through oversight of service level agreements with end users and monitoring of systems, programs and equipment performance.
  • Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software.
  • Manages, leads, and helps develop the IT staff.
  • Holds departmental meetings to review strategic goals and initiatives, promotes team building, and works to provide growth paths for the IT staff.
  • Provides continuous supervision, conducts periodical and ad-hoc performance appraisals, and delegates work assignments for all IT personnel.
  • Assists in recruiting, hiring, and providing appropriate training for IT support staff.
  • Serves on the City planning and policy-making committees.
  • Oversees the development, design, and implementation of new applications and changes to existing computer systems and software packages.
  • Serves as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions, systems operations and maintenance.
  • Ensures the continual functioning of mission critical operations.
  • Develops, reviews, and certifies all back-up and disaster recovery procedures and plans.
  • Maintains the integrity and continual operation of the IT network including the wireless networks.
  • Maintains security and privacy of the information systems, communication lines, and equipment.
  • Perform other related duties as assigned by the City Manager.

EQUIPMENT/MATERIALS:

Microsoft Windows Environments, Internet Information Server and other applications. Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, wireless networks, Virtualization, client/server technology and Internet/intranets. 

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in a well-lighted, air-conditioned office with limited hazard to health or body; be exposed to some degree of physical exertion involving long hours on the computer; with some possible lifting of equipment.  May have some unusual working hours (evenings and weekends); may involve occasional travel. Will work with IT staff, and will demonstrate an ability to resolve conflicts as well as instill and promote team spirit.

EDUCATION/SKILLS REQUIRED:

Master’s Degree in Information Technology/Networking or any other related field from an accredited college or university with a minimum of four (4) years of experience in IT coordination/management and/or an equivalent combination of training and experience.  The position requires a broad range of skills, from technical knowledge to understanding modern organizational practices. Technical expertise along with leadership and communication skills, plus a background in business management is essential. Management skills – leadership, time management, sound judgment, initiative, flexibility, and detail orientation are required. Ability to effectively present information and respond to questions from the City Manager, other Directors, Commissioners, and the general public is required. Must have excellent grammar, writing and organizational skills.  Finally, an ability to define problems, collect data, establish facts, and draw valid conclusions is crucial.

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